I like acronyms because I can't remember much of the stuff I come up with. Acronyms have been a memory hack for me. Sometimes it allows me to think/conceive structurally. Today is Teachers' day, Socha, Thoda Gyan baant Doon! Before I get to CDSA, a jog in memory lane!
In my first job, the most dreaded moments were reviews with the manager. Review meetings were predictable, and the mismatch between expectations and actuals had to be handled. Somehow, it reminded me of the marks card signing moments during my High School. I knew my marks were low and worse, and I knew what my Khaaka would say before signing. The only commonality between reviews and mark cards was in the excuses.
I think my manager wasn't as unreasonable as some of you may be experiencing now. He would remind me of what I was supposed to do, and I would, in turn, remind him of how tough the 'ask' was. In the end, only one side could win the argument, and you know which side that would be. I used to tell myself that if I became a manager, I would be more reasonable in the reviews.
What I did not budget for is the pressure one undergoes as a manager, especially if your team is underdelivering. On the one hand, you have a reportee who is demotivated because of the results, and on the other hand, you have the client or the super boss screaming down your face. When I look back, there are many moments where I probably put my arms around the shoulders, but many where I left them more shattered.
The manager-reportee calendared meeting is the most 'missed' best practice in most organizations. Nobody measures if these meetings ever take place. I always dream that such meetings are happening becoz many crucial things get achieved when the reportee meets the manager.
From what I have observed, the D & A (Directions and Accountability) part is mostly covered in organizations, and the C & S part is selectively ignored.
So if you are a manager, let me know if you think CDSA is a practical framework. If you report to someone, see if there is a CDSA in your manager's approach!
If there isn't, don't worry, you know what to do when you become a manager!
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